Delete Your Account
1. Delete it yourself (recommended)
- Open Momentum Tracking and sign in.
- Open Settings (the gear icon, top right).
- Go to the Account tab.
- Choose Delete my account.
- Read the confirmation, then confirm. We offer you a backup download first — take it if you want a copy, because deletion leaves nothing behind to restore from.
1.1 Deletion runs immediately. When it finishes you are signed out and returned to the public site; the account no longer exists and cannot be recovered.
1.2 If you have an active paid subscription, it is cancelled before anything is deleted. If that cancellation fails for any reason, the deletion stops and nothing is removed — this is deliberate, so a departing customer is never left deleted and still billed.
2. If you cannot sign in
2.1 Email support@momentumtracking.com.au from the address on the account, with the subject "Delete my account".
2.2 We may need to verify your identity before acting, so that nobody else can delete your business records.
2.3 We aim to acknowledge within 5 business days and to complete the deletion within 30 days, in line with section 10 of our Privacy Policy.
3. What is deleted
3.1 Deleting your account removes the following, permanently:
| Data | What it includes |
|---|---|
| Your business data | Clients, sessions, prepaid packs, invoices and invoice history, expenses, receipts, mileage/trips, leads, goals, session notes, business profile and settings |
| Client information you entered | Client names and contact details, and any health information you recorded (for example PAR-Q answers or injury notes) |
| Your login | The account identity itself, including email/password or Google/Apple sign-in link |
| Subscription record | Your entitlement record in our systems (the subscription itself is cancelled first — see 1.2) |
| Sub-trainer access | Any seats or logins you issued to sub-trainers, and the session data shared with them |
| Feedback and AI usage records | In-app feedback you submitted and the usage counters behind AI features |
| Data on the device | Everything Momentum stored locally on that device, including receipt photos held in device storage |
3.2 If you used Momentum on more than one device, sign in on each device is no longer possible after deletion; local data on those devices is cleared the next time the app is opened, or you can clear it by uninstalling the app or clearing site data.
4. What is retained, and for how long
4.1 A small amount of information survives deletion, because we are legally required to keep it or because it no longer identifies you:
| Retained | Why | How long |
|---|---|---|
| Payment and tax records | Records of payments you made to us are held by us and by our payment processor (Stripe) to meet Australian tax, accounting and record-keeping obligations | As required by law — generally up to 7 years |
| Backup copies | Routine system backups are not edited retrospectively; deleted data ages out of them on the normal backup cycle | A limited period after deletion |
| Anonymous usage statistics | Aggregate counts that are not linked to you and cannot be traced back to you | Indefinitely, in anonymous form |
| Records of your request | Where we need to show we acted on a deletion request | As required for legal and compliance purposes |
4.2 We do not sell personal information, and we do not keep your business records for our own use after deletion.
5. Deleting some data without deleting your account
5.1 You do not have to delete everything. Inside the app you can delete individual clients, sessions, invoices, expenses and receipts at any time, and you can export a full backup from Settings before you do.
5.2 If you only want to stop being billed, cancel your subscription instead — see our Refund Policy. Cancelling leaves your data intact.
6. Your clients' information
6.1 Where you recorded information about your own clients, you are generally the business responsible for that information. Deleting your Momentum account removes it from our systems. If one of your clients asks you to delete their information specifically, you can delete that client record in the app without deleting your account.
7. Contact
Momentum Tracking
Momentum Health & Fitness
ABN: 55 038 736 194
Website: momentumtracking.com.au
Email: support@momentumtracking.com.au